Thursday, December 24, 2015

Micromax Warranty Service is Useless! My X70 Handset in Service for 90 Days And Still at Check Point!



This is my nightmare experience in Micromax Mobiles Check Point. Last July 2015 I purchased a Micromax X070 handset for Rs. 1099 and after a month suddenly the mobile screen becomes white. It was under warranty so I took the handset to Micromax Check Point at Basirhat for check up they took the phone and given me a receipt.

Micromax X070 Handset
Micromax Check Point


They took the handset and given me a receipt for repair. First they told, within 2 weeks they will fix the issue. After two weeks I visited the service center when they said from Micromax main service hub the parts not given to them.

Gave me Micromax Customer service toll-free no: 1860 500 8286

Then I called the number and ask for help. Some executive took my complaint and said within 10 days they will fix the issue.

To my worst experience and the beginning of my nightmare. After 10 days I visited Micromax Service Point the set was not ready. Then I told them I had complained in the toll-free no and they said 10 days my set will ready. Then the service point asked me what was the complaint no? I was surprised to hear that, the customer support executive did not mention any such thing to me.

Then I came back and tweet on twitter and copied @micromax_mobile "I registered a complaint at your given site. Reference No: SER144683005987 expecting better service, thanks!"

@micromax_mobile replied: @vikramroy87 Sorry for the inconvenience caused.You can post your complaint on micare.micromaxinfo.com .Someone from our end will contact you.

Someone called me next day and said within 15 days I will get back my phone.

Alas! Everything seems a jock to this company.

Then after 15 days over I visited the check point, but the handset was not fixed.

On Nov 6 I tweet again @micromax_mobile "44 days past, no service provided by@micromax_mobile on my new handset under warranty in repair at #Micromax #Basirhat #service center."

No reply on that.

Reregistered complaint: 

Micromax Service Complaint Number. 90 days past no service.

On Nov 25 I tweeted @micromax_mobile "Sorry, I experience VERY BAD service@micromax_mobile service point #Basirhat. Given my X070 set on 22/09/2015 visited 6 times not fixed."

"BAD EXPERIENCE @micromax_mobile Service Point #Basirhat handset in repair for 63 days issue not solved. SHAME, think before buying Micromax."

Then a lady from Micromax customer center called me and told:

Mr. Vikram we are looking at this matter. We cannot repair your phone. We will give another handset, but it will not be a sealed product. Give us one week you can receive the changed set at Micromax Basirhat service point. We will call from our side and confirm you once the handset will reach there.

Wel,l they made a false promise. 26th Nov 2015 the lady from Micromax care promised over the call. Today it's 25th Dec 2015. Shame they did not have any responsibility. Still the handset is at Micromax Basirhat Service Check Point. Now 90 days past my Micromax handset under warranty is still not fixed.

“I’m sharing my #TalesOf2015 with BlogAdda.”

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